Privacy Policy

Introduction

cv66l ("we", "us", "our") is committed to protecting the privacy and personal data of every user who accesses our online casino and sportsbook services. This Privacy Policy explains in clear and formal terms how we collect, store, process, share, and protect the information you provide when you use cv66l. It applies to all services available at cv66l.pro, including cricket betting, live casino games, slots, crash games, and all account-related activities.

By registering an account or continuing to use cv66l, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, you should discontinue use of our platform immediately. We encourage you to review this document periodically as it may be updated from time to time.

Information We Collect

To provide you with a secure, compliant, and personalised gambling experience, cv66l collects the following categories of personal information:

• Identity information: full name, date of birth, gender, and a copy of your national identity document (NID) or passport — required for KYC verification.
• Contact information: email address, mobile phone number, and residential address within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, or other divisions).
• Financial information: payment method details for bKash, Nagad, Rocket, Upay, and supported bank accounts; transaction history including deposits and withdrawals.
• Technical information: IP address, device type, operating system, browser type, and session logs collected automatically when you access our platform.
• Behavioural information: game preferences, betting patterns, session duration, bonus usage, and customer support interaction history.

We collect information directly from you during registration and use, automatically through cookies and tracking technologies, and in limited cases from third-party identity verification or payment processing partners. We do not collect more data than is necessary for the stated purposes.

How We Use Your Information

cv66l processes your personal data strictly for the following lawful purposes:

• Account management: creating and maintaining your player account, processing deposits and withdrawals, and managing bonus allocations.
• Identity verification (KYC): confirming that all players are aged 21 or above and are eligible to use our services under applicable policies.
• Customer support: responding to your queries, complaints, and technical issues via email or live chat in English and Bangla.
• Responsible gaming compliance: monitoring gameplay patterns to detect signs of problem gambling and applying self-exclusion or deposit limit tools where necessary.
• Platform improvement: analysing aggregated usage data to improve game offerings, site performance, and the overall user experience on cv66l.
• Promotional communications: sending you relevant offers, bonus notifications, and event announcements — only if you have opted in. You may opt out at any time.

Sharing of Information

cv66l does not sell or share your personal data with unaffiliated third parties for commercial purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party processors (e.g. payment gateways for bKash, Nagad, Rocket, and banking partners) who are contractually bound to protect your data and may only use it to provide services on our behalf.
• Legal obligations: when required by applicable law, court order, or regulatory authority — we will disclose only the minimum information legally mandated.
• Fraud prevention and security: sharing data with fraud detection partners or law enforcement agencies where we have reasonable grounds to suspect illegal activity, money laundering, or account compromise.

In all cases where data sharing is necessary, we maintain contractual data-protection agreements with the receiving party. We do not transfer personal data internationally without appropriate safeguards in place.

Cookies and Tracking Technologies

cv66l uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your browsing experience, remember your session preferences, and gather anonymised analytics data. Cookies are small text files placed on your device when you visit our site. They help us keep you logged in, remember your language setting, and understand which pages or games you find most engaging.

Most web browsers are set to accept cookies by default. You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features on cv66l, including login persistence and game loading. We do not use cookies to serve advertising from external networks, and we do not share cookie data with advertising platforms.

Data Retention

We retain your personal data for as long as your account remains active or as long as is necessary to fulfil the purposes outlined in this policy. For account holders, this typically means retaining data for the duration of the account relationship and for a further period as required by applicable financial and anti-money laundering regulations.

When you close your account or request data deletion, we will delete or anonymise your personal data within a reasonable period, except where retention is required by law. Transaction records may be retained for up to seven years in accordance with standard financial compliance requirements applicable to platforms operating in Bangladesh.

Security Measures

cv66l implements robust technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive information at rest, role-based access controls limiting staff exposure to personal data, regular internal security audits and vulnerability assessments, and automated fraud detection systems monitoring account activity in real time.

While we apply industry-standard safeguards, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users promptly and take immediate remedial action. We encourage you to use a strong, unique password for your cv66l account and never share your login credentials with anyone.

Your Rights and Choices

As a cv66l user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to have it corrected.
• Right to erasure: in certain circumstances you may request the deletion of your personal data — subject to our legal retention obligations.
• Right to withdraw consent: where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
• Right to object to marketing: you may opt out of receiving promotional emails or SMS notifications from cv66l at any time by contacting support or using the unsubscribe option in any communication.

We will respond to all legitimate data rights requests within a reasonable timeframe, generally no more than 30 days from the date of receipt. We may need to verify your identity before processing your request.

Protection of Minors

cv66l is strictly an adults-only platform. Our services are exclusively available to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been submitted by a person under the age of 21, we will immediately deactivate that account and delete all associated personal data. If you are a parent or guardian and believe your child has registered on cv66l, please contact us immediately at [email protected].

Third-Party Links

Our platform may, on occasion, reference the names of third-party service providers such as payment processors and game studios. cv66l is not responsible for the privacy practices of any third-party services. This Privacy Policy applies solely to information collected and processed by cv66l itself. We strongly encourage you to review the privacy policies of any third-party services you interact with independently of our platform.

Changes to This Privacy Policy

cv66l reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the revised policy on this page with an updated effective date and, where appropriate, notify registered account holders by email. Your continued use of cv66l following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to periodically review this page to stay informed of how cv66l handles your personal data. The most current version of this Privacy Policy will always be available at cv66l.pro/privacy-policy. If you have concerns about any amendment, please contact us before continuing to use our services.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cv66l handles your personal data, our dedicated support team is available 24/7, seven days a week, to assist you in both English and Bangla.

Email: [email protected]